Shipping Policy

Last updated: 01/01/2026
Website: pierodangelodesign.com
Owner: Piero D’Angelo, Sole Trader, London, United Kingdom

1. Introduction

This Shipping & Delivery Policy (“Policy”) is part of our Terms & Conditions and should be read alongside them. It sets out how we manage, process, and deliver orders placed via pierodangelodesign.com.

By placing an order with us, you agree to this Policy. Please review it carefully before purchasing.

2. Shipping & Delivery Options

We offer several shipping options. In some cases, a third-party supplier may manage our inventory and be responsible for shipping your products.

A. Free Shipping

  • UK Standard Delivery: Orders over £100 qualify for free standard shipping.

B. Expedited Shipping

We also offer expedited shipping at the following rates:

  • UK Standard Delivery, 2 – 3 Business Days, £6.99

  • UK Next Day Delivery, 1 Business Day, £9.99

  • EU Standard Delivery (Austria, Belgium, Bulgaria, Croatia, Denmark, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain), 2 – 7 Business Days, £12.99

  • EU Standard Delivery (Republic of Cyprus, Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia, Sweden), 2 – 7 Business Days, £14.99

If you select an expedited shipping option, we will contact you after your order to provide additional shipping information.

All delivery times are estimates given in good faith.

For EU and UK consumers: This does not affect your statutory rights. Deliveries will generally be made within 30 days of order acceptance unless otherwise agreed.

3. International Shipping

We do not offer international shipping outside of the UK and EU as listed above.

4. Shipping Restrictions

  • Orders are shipped Monday to Friday (business days only).

  • Orders will not be shipped on weekends or UK public holidays.

  • Certain high-value, limited-edition, or pre-order products may require additional processing time; we will notify you if this applies.

5. Tracking and Notifications

Where available, we provide tracking information for your order. You will be notified by email when your order has shipped, including estimated delivery dates.

6. Third-Party Courier Responsibility

Once a package has been handed over to a third-party courier (e.g., Royal Mail, DHL), we are not responsible for delays or delivery issues caused by the courier. However, we will assist you in resolving any delivery issues or claims.

7. Lost or Damaged Packages

  • If your order is lost or arrives damaged, please contact us immediately at info@pierodangelodesign.com.

  • We will work with the courier to investigate and, where applicable, replace or refund your order.

  • For EU and UK consumers: Your statutory rights remain unaffected.

8. Packaging & Sustainability

We strive to use eco-friendly and sustainable packaging wherever possible. Packaging materials are selected to protect your items while minimising environmental impact.

9. Customs, Duties, and VAT (EU Orders)

  • All EU orders are shipped from the UK.

  • Recipients may be responsible for paying any customs duties, import VAT, or local taxes that may apply in their country.

  • We will not be liable for any additional fees imposed by customs authorities.

10. Delayed Deliveries

If delivery is delayed for any reason, we will notify you as soon as possible and provide a revised estimated delivery date.

For EU and UK consumers: This does not affect your statutory rights.

11. Questions About Returns

For questions about returns, please refer to our Return & Refund Policy.

12. Contact

If you have any further questions about this Policy, you may contact us at:

Email: info@pierodangelodesign.com

Website: pierodangelodesign.com